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TitleATMdesk User Manual
File Size1.7 MB
Total Pages86
Table of Contents
                            Introduction
	1.1 ATMdesk/Field (ATMdesk/Pro, /2 and /S)
	1.2 ATMdesk/Xpress
	1.3 ATMdesk/Repair and ATMdesk/Plus
	1.4 ATMdesk/Demo
2 ATMdesk User Interface
3 Main Menu
4 Supervisor Menu
5 Printing Reports
6 Confidence Tests Menu
	6.1 Printing Confidence Test Reports
	6.2 Printing Confidence Test Reports (ATMdesk/Repair)
	6.3 Encryptors
	6.4 Card Readers
	6.5 40 Column Receipt/Journal Printers
	6.6 80 Column Statement Printers
	6.7 Currency Dispensers
	6.8 Envelope Depositories
	6.9 Envelope Dispensers
	6.10 Operator Displays
	6.11 Operator Keyboards
	6.12 Rear Indicators
	6.13 Mode Switch (Supervisor/Normal)
	6.14 Miscellaneous Interface – Indicators
	6.15 Miscellaneous Interface – Media Entry Indicators
	6.16 Miscellaneous Interface – Alarms
	6.17 Touch Screens
	6.18 Barcode Readers
	6.19 Bunch Note Acceptors (Glory)
	6.20 Global Bunch Note Acceptors/Recyclers (Fujitsu)
	6.21 Cheque Processing Modules
7 Device Diagnostics Menu
	7.1 Control Menu
	7.2 Printing Diagnostic Test Reports
	7.3 Encryptors
		7.3.1 Identify
		7.3.2 Key Detect
		7.3.3 Check Health
		7.3.4 Test Key Loading
		7.3.5 Test Secure Key Loading
		7.3.6 Test PIN Entry
		7.3.7 Clear Keystore
		7.3.8 Reinitialize Security Module
		7.3.9 OPT Identify
		7.3.10 OPT Initialize
		7.3.11 SDC Turnaround
	7.4 Card Readers
		7.4.1 Identify
		7.4.2 Set Features
		7.4.3 Enter Card
		7.4.4 Eject Card
		7.4.5 Capture Card
		7.4.6 Read ISO Track 1
		7.4.7 Read ISO Track 2
		7.4.8 Read ISO Track 3
		7.4.9 Write ISO Track 1
		7.4.10 Write ISO Track 2
		7.4.11 Write ISO Track 3
		7.4.12 Write All ISO Tracks
		7.4.13 Speed Test
		7.4.14 Shutter Test
		7.4.15 Cleaning Cycle
		7.4.16 Relay and Battery Test
		7.4.17 Smart Card Stage
		7.4.18 Smart Card Reset
		7.4.19 Smart Card Release
		7.4.20 Initialize SCIF
		7.4.21 SCIF Solenoid
		7.4.22 SCIF Identify
		7.4.23 CIM Verify
		7.4.24 CIM Turnaround
		7.4.25 CIM Self Test
		7.4.26 CIM Service Test
		7.4.27 Run To Run Sequence 1
		7.4.28 Run To Run Sequence 2
		7.4.29 Run To Run Sequence 3
		7.4.30 Run To Run Sequence 4
		7.4.31 SDC Turnaround
	7.5 40 Column Receipt/Journal Printers
		7.5.1 Sensor Test
		7.5.2 Print Quality
		7.5.3 Print Alignment
		7.5.4 Slew Test (Receipt Printers only)
		7.5.5 Slew to Mark and Cut Test (Receipt Printers only)
		7.5.6 Paper Transport Forward (Receipt Printers only, except 60mm)
		7.5.7 Paper Transport Reverse (Receipt Matrix Printer only)
		7.5.8 Cut Knife Test (Receipt Printers only, except 60mm)
		7.5.9 Carriage Motor Test (Matrix Printers only)
		7.5.10 Feed Motor Test (except 60mm Receipt Printer)
		7.5.11 Take-up Spool (Journal Printers only)
		7.5.12 Reset Test (SDC Printers only)
		7.5.13 SDC Turnaround (SDC Printers only)
	7.6 80 Column Statement Printers
		7.6.1 Sensor Test
		7.6.2 Print Quality
		7.6.3 Print Alignment
		7.6.4 Select Feeder
		7.6.5 Slew Test
		7.6.6 Slew to Mark and Cut Test
		7.6.7 Capture Test
		7.6.8 Run Transport Forward
		7.6.9 Run Transport Reverse
		7.6.10 Feed Motor Test
		7.6.11 Knife Test
		7.6.12 CAM Motor Test
		7.6.13 Set Forms Count
		7.6.14 Bunch N Forms
		7.6.15 Print N Forms
		7.6.16 Buncher Clamp Test
		7.6.17 Buncher Transport Forward
		7.6.18 Buncher Transport Reverse
		7.6.19 Run To Run Sequence 1
		7.6.20 SDC Turnaround
	7.7 Currency Dispensers
		7.7.1 Clear
		7.7.2 Set Notes
		7.7.3 Dispense
		7.7.4 Stack
		7.7.5 Present
		7.7.6 Learn Bills
		7.7.7 Cassette Status
		7.7.8 Sensor/Switch Status
		7.7.9 Sensor Analogue Readings
		7.7.10 Sensor Blocked Thresholds
		7.7.11 Self Test
		7.7.12 Main Motor Test
		7.7.13 Exit Shutter Test
		7.7.14 Divert Gate Test
		7.7.15 Presenter Bill Drive Test
		7.7.16 Presenter Clamp Test
		7.7.17 Pick Valve
		7.7.18 Run To Run Sequence 1
		7.7.19 Run To Run Sequence 2
		7.7.20 SDC Turnaround
	7.8 Envelope Depositories
		7.8.1 Deposit and Print Data
		7.8.2 Deposit and Print Serial Number
		7.8.3 Clear to Bin
		7.8.4 Clear to Entry (USB Depository only)
		7.8.5 Clear Print Head (USB Depository only)
		7.8.6 Print and Return (USB Depository only)
		7.8.7 Sensor Test (USB Depository only)
		7.8.8 Shutter Test
		7.8.9 Increment Serial Number
		7.8.10 Run To Run Sequence 1
		7.8.11 SDC Turnaround
	7.9 Envelope Dispensers
		7.9.1 Present
		7.9.2 Retract
		7.9.3 Sensor Status
		7.9.4 Anti Fish Solenoid (USB Envelope Dispenser only)
		7.9.5 Run To Run Sequence 1
		7.9.6 SDC Turnaround
	7.10 Customer Displays
		7.10.1 Grid Test
		7.10.2 White/Red/Green/Blue Solid Test
		7.10.3 White/Red/Green/Blue Gradient Test
	7.11 Operator Displays
		7.11.1 Linearity Test
		7.11.2 SDC Turnaround
	7.12 Operator Keyboards
		7.12.1 Key Detect
		7.12.2 SDC Turnaround
	7.13 Rear Indicators
		7.13.1 Supervisor/In-Service/Error LED Test
		7.13.2 Slow/Fast Beep Tests
		7.13.3 SDC Turnaround
	7.14 Mode Switch (Supervisor/Normal)
		7.14.1 Determine State
		7.14.2 Toggle Detect
	7.15 Miscellaneous Interface – Indicators
		7.15.1 Facia Light Test
		7.15.2 In-Service Indicator Test
		7.15.3 Remote Status
		7.15.4 Remote Relay
		7.15.5 SDC Turnaround
	7.16 Miscellaneous Interface – Media Entry Indicators
		7.16.1 Set Speed
		7.16.2 MEI Tests
		7.16.3 SDC Turnaround
	7.17 Miscellaneous Interface – Alarms
		7.17.1 Alarms Sensors State
		7.17.2 SDC Turnaround
	7.18 Touch Screens
		7.18.1 Display Touch Coordinates
	7.19 Barcode Readers
		7.19.1 Scan Barcode
	7.20 Bunch Note Acceptors (Glory)
		7.20.1 Identify
		7.20.2 Accept
		7.20.3 Encash
		7.20.4 Force Encash
		7.20.5 Refund
		7.20.6 Force Refund
		7.20.7 Status Request
		7.20.8 Report Definitions
		7.20.9 List Templates
		7.20.10 Shutter Test
		7.20.11 Retract
		7.20.12 Force To Capture Bin
		7.20.13 Synchronize
		7.20.14 Sort To Front Cassette
		7.20.15 Sort To Rear Cassette
		7.20.16 Run to Run Sequence
	7.21 Global Bunch Note Acceptors/Recyclers (Fujitsu)
		7.21.1 Identify
		7.21.2 Cassette Status
		7.21.3 Clear In
		7.21.4 Accept
		7.21.5 Encash
		7.21.6 Refund
		7.21.7 Status Request
		7.21.8 Report Definitions
		7.21.9 Deposit Run To Run Sequence 1
		7.21.10 Deposit Run To Run Sequence 2
		7.21.11 Set Notes
		7.21.12 Stack
		7.21.13 Present
		7.21.14 Dispense
		7.21.15 Dispense Run To Run Sequence
		7.21.16 Shutter Test
		7.21.17 Test Cash Units
		7.21.18 Guide Light Test
		7.21.19 Motor Test
		7.21.20 Save Statistics
		7.21.21 Save BV Info
		7.21.22 Check BV Calibration
	7.22 Cheque Processing Modules
		7.22.1 Identify
		7.22.2 Scan Document
		7.22.3 Eject
		7.22.4 Endorse
		7.22.5 Capture To Bin 1
		7.22.6 Capture To Bin 2
		7.22.7 Capture To Bin 3
		7.22.8 Capture To Retract Bin 1
		7.22.9 Capture To Retract Bin 2
		7.22.10 Rebunch
		7.22.11 Clear
		7.22.12 Sensor Status
		7.22.13 Read Front Image
		7.22.14 Read Rear Image
		7.22.15 Read MICR Codeline
		7.22.16 Reset
		7.22.17 IBVM Reset/Integrity
		7.22.18 ERBM Reset/Integrity
		7.22.19 SBIN Reset/Integrity
		7.22.20 Shutter Test
		7.22.21 Deskew Cycle Test
		7.22.22 Endorser Cycle Test
		7.22.23 Solenoid Test
		7.22.24 Transport Motor Test
		7.22.25 Feeder Cycle Test
		7.22.26 List BV Templates
		7.22.27 Run To Run Sequence
8 Logs and Tallies Menu
	8.1 View Error Logs
	8.2 View Tallies
	8.3 Clear Error Logs and Tallies
9 Troubleshooting
                        
Document Text Contents
Page 1

ATMdesk







3rd Party Diagnostic Solution for
NCR 56xx

58xx (Personas),
53xx (Easypoint)

and 66xx (SelfServ) ATMs



User Manual





Version 8.1








© 2007- 2013 ATMdesk GmbH.

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© 2007- 2013 ATMdesk GmbH Page 2 of 86








NOTICE


WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE,

ATMDESK MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD
TO THIS MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR
OWNERSHIP, IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS
FOR PARTICULAR PURPOSE OR USE. In no event shall ATMdesk be liable for errors
contained herein or for indirect, incidental, special, consequential, reliance or cover
damages, including loss of profits, revenue, data or use, incurred by any user or any
third party.


This document contains information which is protected by copyright. All Rights

Reserved. No part of this work covered by copyright herein may be reproduced or used
in any form or by any means - graphic, electronic, or mechanical, including
photocopying, recording, taping, or information storage and retrieval systems - without
permission of the copyright owner.


ATMdesk is registered trademark of ATMdesk GmbH.
Other product names mentioned herein are used for identification purposes only

and may be trademarks and/or registered trademarks of their respective companies.

It is the policy of ATMdesk GmbH to improve products as new technology,

components, software, and firmware become available. Therefore delivery, availability
and specifications are subject to change without prior notice.

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© 2007- 2013 ATMdesk GmbH Page 43 of 86




If testing Dual-Roll printer this test is offered for upper and lower feeder and a
graphic picture is printed instead of text.



7.6.4 Select Feeder
Set upper or lower feeder as paper source for other tests.
NOTE: This is only available for USB Dual-Roll printer.


7.6.5 Slew Test
Print LDTX pattern twenty times, slew nine lines and then print another ten LDTX.
The form is cut at configured length and delivered.


7.6.6 Slew to Mark and Cut Test
Slew paper to the next black mark, cut the paper and deliver the form.


7.6.7 Capture Test
Move printed statement from the transport to the capture bin.


7.6.8 Run Transport Forward
Run the transport motors forward for three seconds (SDC printers only).
NOTE: Paper must be removed from the printer before executing this test.


7.6.9 Run Transport Reverse
Run the transport motors backward for three seconds (SDC printers only).
NOTE: Paper must be removed from the printer before executing this test.


7.6.10 Feed Motor Test
Run the paper feed and print head motors for five seconds (USB printers only).


7.6.11 Knife Test
Activate knife mechanism (USB printers only).


7.6.12 CAM Motor Test
Run the CAM motor for five seconds (USB printers only).


7.6.13 Set Forms Count
Set number of forms for Bunch/Print N Forms tests.
NOTE: This is only available if buncher feature is supported by the printer.

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7.6.14 Bunch N Forms
Prompt the user to enter number of forms to bunch; then cut and stack specified

number of forms and present them to the user.
NOTE: This test is only available if buncher feature is supported by the printer.


7.6.15 Print N Forms
Prompt the user to enter number of forms to bunch; then print, cut and stack

specified number of forms and present them to the user.
NOTE: This test is only available if buncher feature is supported by the printer.


7.6.16 Buncher Clamp Test
Activate buncher clamp for three seconds and then deactivate it (SDC printers

only).
NOTE: This test is only available if buncher feature is supported by the printer.


7.6.17 Buncher Transport Forward
Run the buncher transport motor for three seconds in forward direction (SDC

printers only).
NOTE: This test is available only if buncher feature is supported by the printer.


7.6.18 Buncher Transport Reverse
Run the buncher transport motor for three seconds in reverse direction (SDC

printers only).
NOTE: This test is available only if buncher feature is supported by the printer.


7.6.19 Run To Run Sequence 1
Perform the following tests in sequence:

• Print Quality
• Capture Test



7.6.20 SDC Turnaround
SDC communication channel echo test. This test sends a data block to the device

and expects the same block in response.

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8.3 Clear Error Logs and Tallies

Clear Error Logs and Clear Tallies menus allow to clear selectively one of the
ATM’s Error Logs or Device’s Tallies. This will clear appropriate information maintained
by the ATM platform (Aptra/S4i).

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9 Troubleshooting

If you encounter a problem with ATMdesk, please contact ATMdesk Support
Team (mail to [email protected]).


Please provide internal ATMdesk logs along with your request:

• For ATMdesk/Field, as well as for ATMdesk/Xpress they can be saved to a

floppy disk or USB flash using “DUMP DEBUG” function (see sect [4])

• For ATMdesk/Repair they can be found in:


o For Windows XP:

 C:\Documents and Settings\<username>\atmdesk.log


o For Windows Vista and Windows 7:
 C:\Users\<username>\atmdesk.log


If uncertain about log file location, please use “DUMP DEBUG” function (see
sect [4]), the full path to the file will be displayed.




mailto:[email protected]

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