Download System x3400 M2 Problem Determination & Service Guide PDF

TitleSystem x3400 M2 Problem Determination & Service Guide
TagsTroubleshooting Hard Disk Drive Power Supply Laser
File Size35.6 MB
Total Pages336
Table of Contents
	Guidelines for trained service technicians
		Inspecting for unsafe conditions
		Guidelines for servicing electrical equipment
	Safety statements
Chapter 1. Start here
	Diagnosing a problem
	Undocumented problems
Chapter 2. Introduction
	Related documentation
	Notices and statements in this document
	Features and specifications
	Server controls, LEDs, and connectors
		Front view
		Rear view
	Server power features
		Turning on the server
		Turning off the server
	Internal connectors, LEDs, and switches
		System-board internal connectors
		System-board external connectors
		System-board option connectors
		System-board LEDs
		System-board jumpers and switches
Chapter 3. Diagnostics
	Diagnostic tools
		Event logs
			Viewing event logs from the Setup utility
			Viewing event logs without restarting the server
			Clearing the event logs
		POST error codes
	System event log
		Integrated management module (IMM) error messages
	Checkout procedure
		About the checkout procedure
		Performing the checkout procedure
	Troubleshooting tables
		CD or DVD drive problems
		Diskette drive problems
		General problems
		Hard disk drive problems
		Intermittent problems
		Keyboard, mouse, or pointing-device problems
		Memory problems
		Microprocessor problems
		Monitor or video problems
		Optional-device problems
		Power problems
		Serial port problems
		ServerGuide problems
		Software problems
		Universal Serial Bus (USB) port problems
	Error LEDs
	Power-supply LEDs
	Diagnostic programs and messages
		Running the diagnostic programs
		Diagnostic text messages
		Viewing the test log
		Diagnostic messages
	Recovering the server firmware
	Automated boot recovery (ABR)
	Three boot failure
	Solving SCSI problems
	Solving power problems
	Solving Ethernet controller problems
	Solving undetermined problems
	Problem determination tips
Chapter 4. Parts listing, System x3400 M2 Types 7836 and 7837
	Replaceable server components
	Consumable parts
	Power cords
Chapter 5. Removing and replacing server components
	Installation guidelines
		System reliability guidelines
		Working inside the server with the power on
		Handling static-sensitive devices
		Returning a device or component
	Removing and replacing Tier 1 CRUs
		Removing the side cover
		Installing the side cover
		Removing the bezel
		Replacing the bezel
		Opening and closing the bezel media door
		Removing the air baffle
		Installing the air baffle
		Removing the control-panel assembly
		Installing the control-panel assembly
		Removing an adapter
		Installing an adapter
		Removing and installing drives
			Removing a DVD drive
			Installing a DVD drive
			Removing an optional tape drive
			Installing an optional tape drive
			Removing a 2.5–inch hot-swap hard disk drive
			Installing a 2.5–inch hot-swap hard disk drive
			Removing a 3.5-inch hot-swap hard disk drive
			Installing a 3.5-inch hot-swap hard disk drive
			Removing a simple-swap hard disk drive
			Installing a simple-swap hard disk drive
		Removing a memory module
		Installing a memory module
		Removing a hot-swap fan
		Installing a hot-swap fan
		Removing the rear adapter retention bracket
		Installing the rear adapter retention bracket
		Removing the front adapter-retention bracket
		Installing the front adapter-retention bracket
	Removing and replacing Tier 2 CRUs
		Removing the front USB connector assembly
		Installing the front USB connector assembly
		Removing the fan cage assembly
		Installing the fan cage assembly
		Removing the virtual media key
		Installing the virtual media key
		Removing the battery
		Installing the battery
		Removing a ServeRAID-BR10i SAS/SATA controller
		Installing a ServeRAID-BR10i SAS/SATA controller
		Removing an optional ServeRAID-MR10i SAS/SATA controller
		Installing an optional ServeRAID-MR10i SAS/SATA controller
		Removing an optional ServeRAID-MR10is VAULT SAS/SATA controller
		Installing an optional ServeRAID-MR10is VAULT SAS/SATA Controller
		Removing the simple-swap backplate
		Installing the simple-swap backplate
		Removing the 2.5–inch hot-swap hard disk drive backplane
		Installing the 2.5–inch hot-swap hard disk drive backplane
		Removing the 3.5-inch hot-swap hard disk drive backplane
		Installing the 3.5-inch hard disk drive backplane
	Removing and replacing FRUs
		Removing a power supply
		Installing a power supply
		Removing the microprocessor and heat sink
		Installing a microprocessor and heat sink
			Thermal grease
		Removing the heat-sink retention module
		Installing a heat-sink retention module
		Removing a microprocessor retention module
		Installing a microprocessor retention module
		Removing a voltage regulator module (VRM)
		Installing a voltage regulator module (VRM)
		Removing the system board
		Installing the system board
		Removing a PCI extender card
		Installing a PCI extender card
	Internal cable routing
Chapter 6. Configuration information and instructions
	Updating the firmware
	Configuring the server
		Using the ServerGuide Setup and Installation CD
			ServerGuide features
			Setup and configuration overview
			Typical operating-system installation
			Installing your operating system without using ServerGuide
		Using the Setup utility
			Starting the Setup utility
			Setup utility menu choices
		Using the Boot Manager program
		Starting the backup server firmware
		Changing the Power Policy option to the default settings after loading UEFI defaults
		Using the integrated management module
		Using the remote presence capability and blue-screen capture
			Enabling the remote presence feature
			Obtaining the IP address for the IMM
			Logging on to the Web interface
		Enabling the Broadcom Gigabit Ethernet Utility program
		Configuring the Ethernet controller
		Using the LSI Configuration Utility program
			Starting the LSI Configuration Utility program
			Formatting a hard disk drive
			Creating a RAID array of hard disk drives
		IBM Advanced Settings Utility program
		Updating IBM Systems Director
		Updating the Universal Unique Identifier (UUID)
		Updating the DMI/SMBIOS data
Appendix A. Getting help and technical assistance
	Before you call
	Using the documentation
	Getting help and information from the World Wide Web
	Software service and support
	Hardware service and support
	IBM Taiwan product service
Appendix B. Notices
	Important notes
	Electronic emission notices
		Federal Communications Commission (FCC) statement
		Industry Canada Class A emission compliance statement
		Avis de conformité à la réglementation d′Industrie Canada
		Australia and New Zealand Class A statement
		United Kingdom telecommunications safety requirement
		European Union EMC Directive conformance statement
		Taiwanese Class A warning statement
		Germany Electromagnetic Compatibility Directive
			Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten
			Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EM
		People's Republic of China Class A warning statement
		Japanese Voluntary Control Council for Interference (VCCI) statement
		Korean Class A warning statement
Document Text Contents
Page 168

– Distribute the weight of the object equally between your feet.

– Use a slow lifting force. Never move suddenly or twist when you lift a heavy

– To avoid straining the muscles in your back, lift by standing or by pushing up
with your leg muscles

v Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives.

v Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx
screwdriver available.

v You do not have to turn off the server to install or replace hot-swap fans,
hot-swap hard disk drives, hot-plug adapters, or hot-plug Universal Serial Bus
(USB) devices. However, you must turn off the server before performing any
steps that involve removing or installing adapter cables.

v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points on
hot-swap components.) See the instructions for removing or installing a specific
hot-swap component for any additional procedures that you might have to
perform before you remove or install the component.

v When you are finished working on the server, reinstall all safety shields, guards,
labels, and ground wires.

v For a list of supported optional devices for the server, see

System reliability guidelines
To help ensure proper cooling and system reliability, make sure that the following
requirements are met:

v Each of the drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed in it.

v There is adequate space around the server to allow the server cooling system to
work properly. Leave approximately 50 mm (2 in.) of open space around the front
and rear of the server. Do not place objects in front of the fans. For proper
cooling and airflow, replace the server cover before turning on the server.
Operating the server for extended periods of time (more than 30 minutes) with
the server cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters.

v You have replaced a failed fan within 48 hours.

v You have replaced a hot-swap fan within 30 seconds of removal.

v You have replaced a hot-swap drive within 10 minutes of removal.

v You do not run the server without the air baffle installed. Operating the server
without the air baffle might cause the microprocessor or the DIMMs to overheat.

v The microprocessor socket always contains a microprocessor and heat sink.

148 System x3400 M2 Types 7836 and 7837: Problem Determination and Service Guide

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